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I've been trying for 35 days. Called 8 times. Everytime they say that they'll fix it, but they don't. Sometimes they just hang up on me (under the guise of being transferred). Sometimes they say they'll call back, but don't.
Just talked to the guy at their porting department and he said that he saw no request had been sent to my previous carrier to port the number. This despite several previous calls that said they would send the request.
I feel like all of their "Customer Care Executives" are just there to string you along. None of them have made a bit of difference so far.
Fixed quickly once I emailed we_can_help@cable.comcast.com
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