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Phone problems

New Poster

Phone problems

Our phones are down and I have reset the comcast modem 3 times, by disconnecting the power and plugging it back in and then pressing the pin hole in the back. Nothing is working.

When I call on my cell phone I have been disconnected, so please give me a refund for my service from this point forward until it is fixed because I cannot get through to you.


Reuben Ortiz 505-237-9575 or 505-304-5778

Gold Problem Solver

Re: Phone problems

Please edit your message to remove the full name and phone numbers you posted. If you don't, your message is likely to be deleted. The forums are public and it's best to not post personal information here. It's also against forum rules (see http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/m-p/866289#M23). To edit, log in to the Forums and, while viewing your message, click Options, Edit Message.

Comcast is not likely to troubleshoot your phone problem or fix your bill on the basis of your forum post. You'll need to call them at the contact number on your bill, or 1-800-Comcast.


If you still can't reach them try sending an email to "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (https://twitter.com/ComcastCares/).

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