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Phone not working on new Xfinity wi-fi

Regular Visitor

Phone not working on new Xfinity wi-fi

Got the newest Xfinity wireless gateway and have had a lot of trouble getting all my wireless devices hooked up but finally did. Now the only issue I still have is that when I plug my phone into the box it doesn't work, no out going, no incoming, no dial tone, nothing. The only instructions I have been able to find on connecting the phone to this new box is to plug the phone in, which I did but it doesn't work.  any ideas on what the issue could be?

Bronze Problem Solver

Re: Phone not working on new Xfinity wi-fi

The Telephone portion has to be activated on the device in addition to internet.


Call them and ask them to activate it.

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