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Phone doesn't work!

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New Poster

Phone doesn't work!

All day our phone service has not worked.   You'll be on the phone and it will just cut out/quit.  I've had several calls since 5 p.m. and when I answer they say "hello" over and over - I tried calling them back, and they can't hear me, either.  I've been on hold forever - do you have that many complaints that you can't answer your phone at Comcast?   We need our phone due to a sick person in the home.  HELP please!

New Poster

Re: Phone doesn't work!

Our home line is dead

New Poster

Re: Phone doesn't work!

i am having the same problem!! 

Contributor

Re: Phone doesn't work!

My phone has not worked since Friday, 9/5/14!  People have called and it doesn't ring, it goes straight to voice mail.  When I try to call out, all I get is is fast busy signal.  What is going on????

Frequent Visitor

Re: Phone doesn't work!

I have been on the phone with "customer service" twice today. Each time I have lost service and the have not tried to get back with me eventhough I gave them an alternate #. Also, land line not working. I'm waiting on a confirmation that I will get a $20 credit since the problem was not fixed when they came out 2 weeks ago.

Contributor

Re: Phone doesn't work!

@getsec:  My landline phone in the kitchen hasn't worked for months and I checked my cordless phone in the basement a few minutes and I get no dial tone on that phone.  My cordless phones upstairs work, as far as getting a dial tone, but that's it.  Anytime I dial a number, it's this fast busy signal or any time someone calls me, it doesn't ring and it goes straight to voicemail.  I know they were having problems Friday, 9/5 because this is when the latest problems started.  My T.V. kept cutting out and the screen would have a message stating something like "it appears your service has been interrupted."  Everything is working fine now except my phone. Smiley Sad

Frequent Visitor

Re: Phone doesn't work!

Just spent another hour on the phone because evidently the lady (Eillene) who tried to fix the phone problem dropped my internet. That was determined after I called and was told that I was no longer an internet subscriber.

Frequent Visitor

Re: Phone doesn't work!

All all of these problems in the same city? I'm in Germantown, TN.

Contributor

Re: Phone doesn't work!

@getsec:  Apparently not, I'm in Minneapolis, MN.

Regular Visitor

Re: Phone doesn't work!

 

My phone doesn't work and my security system keeps binging. Help.

Contributor

Re: Phone doesn't work!

Update on my issue w/my phone not working.  I called yesterday for service and made an appt. for them to come to my home.  Today, for some reason, it started working again.  I don't know what they did, but it must have been on their end as we tried numerous things over the phone yesterday, trying to get it to work, but it didn't.

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