Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Phone Message

New Poster

Phone Message

When you get a message on your home phone you have to listen to the whole thing before you can delete it. That's why we have voice mail so we dont have to put up with this. This system is not working right. Should be looked at and addressed. On your cell phone you can hit 7 at any time and delete. So why can't you do the same thing on Comcast?

Gold Problem Solver

Re: Phone Message

See if this works:

While Listening to a Message:
  • Press "1" to return to the beginning of the message.
  • Press "3" to fast forward through the message.
  • Press "3-3" to fast forward to the end of the message.
  • Press "5" to listen to the message envelope. The message envelope consists of the date, time, telephone number which sent the message (if available) and the length of the message.
  • Press "7-7" to delete the message while it is playing.
  • Press "#" to skip the message.
  • Press "*" to cancel message playback and return to the main menu.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Gold Problem Solver

Re: Phone Message

Please get a copy of the Digital Voice User Guide here: http://www.comcast.com/Corporate/Customers/Voice.ashx

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 0 kudos
  • 3 in conversation