Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,421

members

647

online

29,326

topics

Top

Outside Phone box

New Poster

Outside Phone box

The telephone box located on the outside of my home..........wires are brought into this box via underground. The metal strip that protects the wires from the ground to the box is not rusting away causing the wires to be exposed.  How do I get this repaired?

Service Expert

Re: Outside Phone box


evetsnamrewa wrote:

The telephone box located on the outside of my home..........wires are brought into this box via underground. The metal strip that protects the wires from the ground to the box is not rusting away causing the wires to be exposed.  How do I get this repaired?


You would need to contact the phone provider to your home.   Those wires in the DMARC box are "NOT" Comcast phone wires.  If you have no luck with the phone provider ( since you may not have service with them if you have CDV ), you could contact a low voltage contractor or a licensed electrician.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 194 views
  • 0 kudos
  • 2 in conversation