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Outgoing Caller ID not working

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New Poster

Outgoing Caller ID not working

Hi,

 

I just switched my existing phone number to Xfinity Voice. My outgoing caller id now no longer works, instead showing up as "No Caller ID". I browsed the forums for awhile but did not see a clear solution I could implement myself. Can someone help?

 

Thanks,

Chad

Accepted Solution

Re: Outgoing Caller ID not working

Outbound caller ID still not working a week after the service was set up, so I called again. The customer service was again very prompt. After checking more carefully, the agent said there was a "caller ID block" placed on the account at the time of installation for some reason. An order to remove this has now been placed, and this should be complete within 24 to 48 hours... Hoping that will fix it!

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Service Expert

Re: Outgoing Caller ID not working


cij88 wrote:

Hi,

 

I just switched my existing phone number to Xfinity Voice. My outgoing caller id now no longer works, instead showing up as "No Caller ID". I browsed the forums for awhile but did not see a clear solution I could implement myself. Can someone help?

 

Thanks,

Chad


It can take from 24 to 72 hours for all backend services to synch up and begin working if this is a new install.... give it 72 hours and if still not working, call into Comcast @ 1-800-266-2278 or 1-800-934-6489




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New Poster

Re: Outgoing Caller ID not working

Thanks! Still not working today (4 business days after install), so I called the 2nd number. Got connected to a human very quickly, which was great. I was told it can sometimes take 4 to 5 buiness days for the update to sync with all the telephone companies, so I'm hoping it will resolve in the next day or to. Will update then.. 

Service Expert

Re: Outgoing Caller ID not working


cij88 wrote:

Thanks! Still not working today (4 business days after install), so I called the 2nd number. Got connected to a human very quickly, which was great. I was told it can sometimes take 4 to 5 buiness days for the update to sync with all the telephone companies, so I'm hoping it will resolve in the next day or to. Will update then.. 


Post back if it does not begin working and I will escalate your issue to Comcast.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Outgoing Caller ID not working

Outbound caller ID still not working a week after the service was set up, so I called again. The customer service was again very prompt. After checking more carefully, the agent said there was a "caller ID block" placed on the account at the time of installation for some reason. An order to remove this has now been placed, and this should be complete within 24 to 48 hours... Hoping that will fix it!

New Poster

Re: Outgoing Caller ID not working

Worked, all fixed now. Thanks!

Official Employee

Re: Outgoing Caller ID not working

Hi cij88, glad that this was finally resolved. If you have any questions or concerns in the future please let us know.

 

Thank you


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