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No phone service

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No phone service

I just signed up for voice to go along with internet and TV service. This was activated 5 days ago but I don't have phone service still. After taliking with a tech support for 20 minutes and getting nowhere fast, they decided to send out a tech to check connections. He checked and everything was ok and told me to contact customer support because it was a problem with porting not being set up correctly by Comcast. After speaking with customer service again and once again getting nowhere, I was told that they could not help me and that they would refer me to someone higher up and get back to me. I am still waiting. Anybody have any suggestions?

Accepted Solution

Re: No phone service

Phone is now working. Thanks for help
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Service Expert

Re: No phone service

mroush226,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Administrator
Administrator

Re: No phone service

I am showing that the port request failed, if the number was disconnected with the previus provider before this was moved over to us this could have caused an issue. The number has to be active, it also needs to be under the same name of the current account and a third party verification is needed to be completed. If you canceled the phone service with the previus provider, this has to be restarted before we can initiate another port request. Now, if the number is still active we will need to reprocess this port request and depending on the carrier it can take 2-5 days to have the number over. I also see that the porting team try contacting you multiple times regarding the issues. Can you send me a private message with the best number that you can be reached on? This would be needed since they do require confirmation before a correction can be made. -FC 



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New Poster

Re: No phone service

I did not cancel service. I am not receiving any incoming calls due to no phone service- it goes directly to former carriers voicemail which I can no longer get to.
Administrator
Administrator

Re: No phone service

I am showing that the number was just moved into the account and is showing active. There is a chance that you might need to plug in your phone into telephone one in the back of the modem. Can you confirm that the issue was resolved at this time? -FC 



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New Poster

Re: No phone service

Phone is now working. Thanks for help
Administrator
Administrator

Re: No phone service

Great to hear that it has been resolved for you at this time! Also, no problem here to help. -FC 



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