No phone service & no customer service

[garyt_1]

Our phone has been out for almost a week after some rain.  It's just static with no dial tone, this has happened several times in the past couple months. Everytime we call to report it the representative in a unknown land will not help unless I give them my SSN number. They have no other contacts so I guess we are suppose to just continue paying for a service that is not provided. How do you even terminate service with them. This company needs has absolutely no customer service.

[garyt_1]

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Thanks for your help and concern, After talking with several different customer service reps and several resets and a online chat session I was finally able to get a technician scheduled to come out. Less then 15 minute later it started working again. I called again to cancel the appointment. A few months ago the utility pole in front of my house was struck by a car and had to be replaced. Every since then everytime it rains hard I lose my phone service but not my internet. Who knows

[nerdburg]

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

[garyt_1 · Accepted solution]

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Thanks for your help and concern, After talking with several different customer service reps and several resets and a online chat session I was finally able to get a technician scheduled to come out. Less then 15 minute later it started working again. I called again to cancel the appointment. A few months ago the utility pole in front of my house was struck by a car and had to be replaced. Every since then everytime it rains hard I lose my phone service but not my internet. Who knows

[ComcastMax]

Hello, garyt_1. I'm glad to hear the issue was resolved 15 minutes after you were able to get an appointment scheduled. I can confirm that you no longer have a standing appointment for a technician scheduled to come out and investigate this issue. Can you please let me know if you experience any issues with your service going forward? If the issue persists I can help arrange for the right technician to come out and diagnose the issue for you.

[garyt_1]

I will, again thanks for the concern and help.

[ComcastMax]

You're welcome. Please keep me posted regarding the status of your service.