Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








New Voice/Data modem-no rcv on phone-no cid on tv

Regular Visitor

New Voice/Data modem-no rcv on phone-no cid on tv

Rcvd the upgraded voice/data cable modem and worked for a week, then phone calls and go to answer, get disconnect...no voice mails either. Noticed caller id not working on TV also. Can call out, but when I call from work to home...get phone suspended message.  That torques me off, for what I pay a month.  If you're doing upgrades then get your servers in sync with your network so customers don't have to gripe.

New Poster

Re: New Voice/Data modem-no rcv on phone-no cid on

AGREE-new modem replacement today-NO PHONE SERVICE AT ALL and told that Comcast is having a connectivity issue and told me to chat back later...NO CELL i'm torgued...to say the least days upon days of this...

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation