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New Customer

I just had my services installed on Thursday and I can't view my cpni to set up the xfinity connect app for my voice service. I keep getting an error message. Please help someone...
Screenshot_2016-05-06-21-40-11.png
Service Expert

Re: New Customer


jrodman27860 wrote:
I just had my services installed on Thursday and I can't view my cpni to set up the xfinity connect app for my voice service. I keep getting an error message. Please help someone...

Call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about this issue.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Visitor

Re: New Customer

I already did and got no help at all. Nothing but the run around. I'm not very happy with Comcast right now. This is only one problem of many that I'm having. I'm about to cancel my service anyways so it's all good.
Service Expert

Re: New Customer

I will escalate your issue to a Comcast Official Employee assigned to these forums.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: New Customer

Hi jrodman27860, doing a followup were you able to get your CPNI security pin and get the app fully running?

 

 

 

Thank you


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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