Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,947

members

657

online

36,489

topics

Top

New Customer, Caller ID for ALL Incoming Calls On Phone = "PRIVATE CALLER"

New Poster

New Customer, Caller ID for ALL Incoming Calls On Phone = "PRIVATE CALLER"

Hello everyone,

I am a brand spanking new XFinity Customer, so far very happy with service.

One issue, minor, that I am having is that when the phone rings to my landline phone,

the caller Id screen on my phone shows ALL Incoming calls as PRIVATE CALLER,

and we are talking over 200 differen numbers that have called us since installation

of XFinity Phone Service Installation.

 

We have unplugged the phone,  and plugged it back in. Issue not resolved.

 

Is this Caller ID service, a automatic option for my account or do I have to upgrade

or how do I fix it to show me who calls, because not all people who call us, like my mom

is a private caller and I know that on our other company (cometitor to XFinithy) phone service

that the Caller ID function worked just fine and showed me phone numbers of the caller, including dear ol' mom.

 

Would really love to have this cool caller id feature working in proper order

so that I dont have to guess who is calling, take a chance and pick up the phone

and find out its someone I didnt want to talk to but am now stuck chatting with

for a duraion of time LOL

 

I have a online business and am on the phone for 12 hours of the day, so when incoming calls

come in I need to know who is on the second line, aka "Caller ID" option.

 

PLEASE HELP, thank you, Happy New Year,

New Poster

Re: New Customer, Caller ID for ALL Incoming Calls On Phone = "PRIVATE CALLER&qu

I had the issue. Simply contact Comcast tech support. They have to make a quick configuration at their end, after which, they'll tell you to power down your phone and reset your modem. That's it!

 

They will probably add this issue to their FAQs.

New Poster

Re: New Customer, Caller ID for ALL Incoming Calls On Phone = "PRIVATE CALLER&am

thank you! Smiley Happy

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 740 views
  • 1 kudo
  • 2 in conversation