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My telephone

New Poster

My telephone

All of a sudden I can't call out or receive calls on myphone.  HELP!!!!!

Gold Problem Solver

Re: My telephone

Please see http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/ and http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem. Also, try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.

Comcast does not usually respond to problems with phone service here in the forums.

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