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Missed calls

New Poster

Missed calls

Why is it that missed calls take up to a week to show up on my voice account? All of the numbers are there for answered, made and voicemail... How come not missed????

Problem Solver

Re: Missed calls




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Thanks
-Keisha-
Contributor

Re: Missed calls

Was this issue resolved?  I'm experiencing the same thing.  Missed calls are not showing up until weeks later.

And yes, I've tried refreshing the list, but it's still out of date.

New Poster

Re: Missed calls

I gave up trying to get the solution to this problem. No one seemed to have the answer except to say it had something to do with my phone.

Contributor

Re: Missed calls

That is very disappointing to hear.  I'm not sure how your telephone could possibly be responsible for delaying call data from being displayed on their website.  I never had this issue with my previous VOIP provider.

Contributor

Re: Missed calls

Missed calls are now showing up as answered calls.  If they're unable to properly differentiate between them, they should just go with incoming and outgoing

Cable Expert

Re: Missed calls

If the voice mail greeting starts to play, then the call will be logged as answered and not missed, even if the caller doesn't leave a voice mail.




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Contributor

Re: Missed calls

So it sounds like "missed calls" are actually calls that disconnect before voicemail picks up.  I still say that they should avoid the all the confusion and just go with incoming and outgoing.  It would probably be simpler to implement as well.

 

Thanks for the reply.  

Regular Contributor

Re: Missed calls

Having this same issue now.  call log is not updating properly, taking up to a week to update & many calls are not logged in "missed, answered ot placed"  right now it is 3-4 days behind on calls.

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