Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,272

members

1,435

online

36,195

topics

Top

Lost Telephone connection, but WIFI works

New Poster

Lost Telephone connection, but WIFI works

My telephone service has been out for several days.  I rebotted the modem to no avail.  WIFI works fine.

Thanks,

J

Problem Solver

Re: Lost Telephone connection, but WIFI works

Is the telephone #1 light solid on,flashing or not on at all ?

Administrator
Administrator

Re: Lost Telephone connection, but WIFI works


johnbruckman wrote:

My telephone service has been out for several days.  I rebotted the modem to no avail.  WIFI works fine.

Thanks,

J


Are you still having issues with this? If you are try connecting your phone dirrectly into the modems telephone 1 slot in the back. If the issue continues let me know. 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 733 views
  • 0 kudos
  • 3 in conversation