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Inconsistent voice mail notifications

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Inconsistent voice mail notifications

During the past week I no longer receive voicemail notifications by email--also the voice messages go to a long defunct telephone recording system, and are not picked up on xfinity voicemail.  Any thoughts?

Service Expert

Re: Inconsistent voice mail notifications

 

shlep,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Frequent Visitor

Re: Inconsistent voice mail notifications

I posted about the problem of inconsistent voice mail notifications over a month ago and the problem persists.  See this thread:

 

https://forums.xfinity.com/t5/Features/Readable-Voice-Mail/m-p/2833802/highlight/false#M47445

 

Yesterday I used a chat session to try and get this resolved because I had just received two voice mails and no email alerts.  They reset my account and verifiied my email address.  Then they left me a voice mail and, .... no email notification.  Can we please get a capable technical person to work on this?  Set up a debug and leave a few voicemails and find out where the email notice get lost?  Help!!

Admin1

Re: Inconsistent voice mail notifications

shlep & SadUser99 -- That voice mail notification issue was a known error where notifications were coming in intermittently. Can you verify that these notifications aren't ending up in your Spam folders? 


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Frequent Visitor

Re: Inconsistent voice mail notifications

No, the notifications are not landing in my spam folder.  If it helps to debug this seriously annoying problem. here is my experience yesterday:

  - received voice mail at 8:13 am 1/24/2017 but no email

  - email finally arrived 8:29 pm on 1/24/2017

A 12 hour delay is better than nothing, but still not acceptable.

Admin1

Re: Inconsistent voice mail notifications

SadUser99 -- Thanks for the update. I've opened a support ticket for you. 


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