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Incoming calls go straight to voicemail

New Poster

Incoming calls go straight to voicemail

Phone rings a couple of times and when I pick up there's no one on the other end because the call has going straight to voicemail. How do I fix this?
Frequent Visitor

Re: Incoming calls go straight to voicemail

TO:  MRD67

 

Seems that you have your home phone set with more rings than the # of voice mail rings.

 

Try changing it in VOICE PREFERENCES:

- Checking Voice Mail - Edit

- Number of Prompts is defaulted to STANDARD

- Change to EXTENDED 

 

And maybe change your home phone ringing to a little less (but may not have to after setting the above)

 

Hope that helps.

New Poster

Re: Incoming calls go straight to voicemail

i didnt  get much help from comcast online chat support .... would have been a great deal of time saved if they would cut out the chit chat like saying hello to me 3 times throughout the conversation ... anyway what worked for me was to restart the modem by un plugging it .... good luck