Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,273

members

1,362

online

36,196

topics

Top

Incoming calls drop, outgoing calls fine

New Poster

Incoming calls drop, outgoing calls fine

For the past week every time I receive an incoming call, it drops within 10-15 seconds of answering the phone. This is regardless of the telephone I use. Callers are reporting that they hear two clicks and then it goes to fast busy. My end clicks but remains active. 


Outgoing calls have had no such issue. I'm able to sustain lengthy phone calls on outgoing calls. Another Comcast customer friend of mine in California says that his service started doing this recently also. I'm in Colorado. 

 

Any thoughts? Equipment and service were installed in early August.

 

Thanks

New Poster

Re: Incoming calls drop, outgoing calls fine

I am in oregon mine started the same thing today three different times

New Poster

Re: Incoming calls drop, outgoing calls fine

I'm in New Mexico & incoming calls disconnecting after about 10-15 sec. when answering an incoming call. Started happening about 4 days ago.
New Poster

Incomming call disconnects

Over the last week and half we have had a great number of incomming calls get disconnects making our service very unreliable.  I have unplugged and removed the battery from our modem to reboot.  Not all incoming calls get disconnected just most.  Today I have had 4 incoming calls and 3 from differn't numbers were dropped.

 

-James

New Poster

Re: Incoming calls drop, outgoing calls fine

I'm in South Seattle and am experiencing the same for the last week and half.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 2114 views
  • 0 kudos
  • 4 in conversation