Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,086

members

1,773

online

30,083

topics

Top

Incoming call from ATT cell phone does not identify correctly on TV display.

Regular Visitor

Incoming call from ATT cell phone does not identify correctly on TV display.

I have two sons and they both have ATT Cell phones.  One of them, incorectly identifies with my other son's name.  Very confusing.  The number correctly identifies to our phones, but the name text on the TV screen is wrong.

New Poster

Re: Incoming call from ATT cell phone does not identify correctly on TV display.

take your son's phone number off of this form. no one who reads this problem you have needs to know it. call comcast customer service for help.

Regular Visitor

Re: Incoming call from ATT cell phone does not identify correctly on TV display.

Thanks - Have edited my post

New Poster

Re: Incoming call from ATT cell phone does not identify correctly on TV display.

Has anyone been able to resolve the issue with ATT Caller ID's not displaying on Comcast Caller ID?  I have 3 cell phones with ATT and none of the caller ID info displays on Comcast Caller ID. There are three distinct names associates with each number nand those name appear on my monthly ATT bill.

If I call a Verizon provided landline the caller ID information displays correctly.  Somehow the information is either not being passed to Comcast data ;provider or has not been updated? This has been going on for 9 months. Previously advised it could take up to 6 months to rectify as Comcast only gets updates every 6 months????

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 1050 views
  • 0 kudos
  • 3 in conversation