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Given wrong phone number for new install

Regular Contributor

Given wrong phone number for new install

I had residential service installed yesterday (triple Play).  At the same time, I closed my account with Comcast Business, so I was transferring the phone number I had to the residential line.


When I ordered my service for residentail, I was sent to an automated 3rd party service to verify my 2 year commintment with the phone number that was to be used.  


I confirmed with Comcast Business that the number had been ported to Residential, however, Residential is telling me they know nothing about this???  


I work from home and need that phone number back.  Please advise!

Gold Problem Solver

Re: Given wrong phone number for new install

Please contact one of their reps at 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (see http://www.comcast.com/Corporate/shop/retail/StoreLocator.html).

If you can't resolve the problem that way, send an email to "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (https://twitter.com/ComcastCares/), on Facebook (https://www.facebook.com/Xfinity), and in the DSL Reports Comcast Direct forum (https://secure.dslreports.com/forum/ComcastDirect).

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