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Edit: 10 hours later after CSR said I would get a call within the hour from a tech and still nothing... ..go figure. Only the 3rd time I've been told that in the past 3 days.
Message Edited by ChristianJock on 10-01-200610:59 PM
ChristianJock wrote:I know someone will come on here and state, "That is why you should have a land line as a backup".
Message Edited by ChristianJock on 10-01-200605:34 PM
I apologize for the initial problems you both had with your Comcast Digital Voice service. I understand how frustrating it can be to not have reliable telephone service. Comcast does make every effort to ensure that all of our customers' accounts are set up correctly, but in rare instances there can be some errors that can cause the problems you have had. In some cases it can take some time to track down the problem and get it resolved.
I'm glad that we were able to get your problems resolved and I'd like to thank you very much for your patience in dealing with these issues. We are continuing to improve the quality of the delivery of our services to further reduce the chances of this problem happening in the future.
Thanks for choosing Comcast!
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