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Checking voicemail from remote phone

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Checking voicemail from remote phone

I am unable to check my voicemail from a remote phone. I am following the instructions but after pressing the pound key, I receive no prompt to enter my password. It ends up leaving a message on my home phone of my pressing the #


Instructions for checking voice mail remotely

1.  Dial your home phone number.
2.  Press the pound key (#) when your personal greeting starts. 
3.  Enter your password when prompted.
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