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Cannot Receive Fax Using Digital Voice Line

New Poster

Cannot Receive Fax Using Digital Voice Line

I'm using a new Epson Artisan 837 printer/fax machine and am unable to receive a fax using the telephone line. I've come off the back of the modem straight to the printer/fax and run tests using the printer/fax and it says its working. But it will not receive faxes. 


Any ideas how to get this thing working?



Silver Problem Solver

Re: Cannot Receive Fax Using Digital Voice Line

New Poster

Re: Cannot Receive Fax Using Digital Voice Line

I exhausted all of the typical troubleshooting tips. On the printer the front touch panel is supposed to show a screen when a fax is attempting to arrive where you tell it to "receive fax" but that will not come up. I pick up the handset so the printer will take over but nothing happens. All the panel tells me is that the phone is ringing. 


So far, Epson as been of no help. I've sent a description and question to Comcast and also no reply. 

Problem Solver

Re: Cannot Receive Fax Using Digital Voice Line

This is from the Epson Support Web Site:



EPSON Artisan 837 All-in-One Printer
(October 03, 2012)

 Selected FAQ

Q: I'm having trouble sending or receiving faxes. What should I do?

A: Try the following solutions:

 Make sure the recipient's fax machine is turned on and working.


 Make sure paper is loaded correctly in your product.


 Make sure your product's Auto Answer mode is turned on to receive
 faxes automatically. Check your product control panel to see if this
 mode is turned on.


 Check that the cable connecting your telephone wall jack to your
 product's LINE port is secure.


 Print a fax connection report using your product control panel or fax
 software to help diagnose the problem.


 Verify that the telephone wall jack works by connecting a phone to it
 and testing it.


 If you connected your product to a DSL phone line, you must connect
 a DSL filter to the phone jack to enable faxing over the line.
Contact your DSL provider for the necessary filter.


Use the phone cable supplied with your machine


 If your telephone line has static, turn off your product's V.34
 and ECM (Error Correction Mode) fax communication settings and try faxing again.

Note: If your product is connected to a VoIP (Voice over
 Internet Protocol) phone line, you should be aware that fax machines
 are designed to work over analog phone lines. Epson cannot guarantee
 that fax transmission will work when using VoIP.

If you phone line includes voice mail answering services, calls or
faxes may be inadvertently received by your voice mail service.

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