Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Can't keep Comcast phone# when moving.

New Poster

Can't keep Comcast phone# when moving.

We are moving 10 miles from 23221 (Richmond, VA) to 23113 (Midlothian, VA).  Comcast is saying we can't keep our current Comcast number and we need to get a new one.  The excuse is that is a 911 issue.  Isn't this covered by LNP?  If I can port a number away from the Comcast network or port a number into the Comcast network... why can't I port a number within Comcast?

Valued Contributor

Re: Can't keep Comcast phone# when moving.

The reason why you can't is because the rate center is different.  A rate center is a throw back from ma and pa bell days.  I changed address across the street and because the rate center is different i couldn't port my number.  This is due to the E911 and also the exchanges that are involved with the move...

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation