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Can receive calls, but cannot dial out!

New Poster

Can receive calls, but cannot dial out!

Has anyone encountered this problem?  Just had Comcast install the Triple Play pack and my voice service isn't fully functional.  Phone receives calls OK, but I can't make any calls out -- only get a dial tone after I dial the number.  Spent ONE hour with a Comcast chat rep who had me go through a series of various steps to no avail. Anyone else have this same problem?

New Poster

Re: Can receive calls, but cannot dial out!

I can only make calls on my landline phone and when I try to call the landline phone from another it says the number is no longer in service!

New Poster

Re: Can receive calls, but cannot dial out!

Yes, we have the same problem. What can we do?

 

 

New Poster

Re: Can receive calls, but cannot dial out!

any resolution?  Mines does the same thing.

Cable Expert

Re: Can receive calls, but cannot dial out!

If you just had it installed an it isn't working properly you'll need to contact Comcast support to get it fixed. The first rep you talk to will have no idea how to fix your problem and should escallate the problem to the proper folks. If you get no joy that way, you can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible;
Account number;
A link to your post.

 

Or you can ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.




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