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Can not hear voice mail messages in Xfinity Voice

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Can not hear voice mail messages in Xfinity Voice

We can access voice mail on wifes laptop computer, and my desktop. When I click on green arrow works and message bar icon moves as if message is playing, but no sound.  Same behavior on both systems, 1 Windows 7, and 1 Vista.  Tried on Explorer and Chrome on both computers, same result.  Volume adjusted on Highon both.

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