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Can call out but not receiving calls

New Poster

Can call out but not receiving calls

I can call out to any number but when you dial the phone number(yes it is the right #) it says phone not in service.

Problem Solver

Re: Can call out but not receiving calls

Try rebooting the gateway and if that doesn't work call 1-800-Comcast.

New Poster

Re: Can call out but not receiving calls

We have had the same problem for almost a year now.  We can call out, and the number is correct.  Cannot receive any calls, message says number not in service.  Meanwhile I have to pay both AT&T and Comcast so I don't lose my number.   When I call Comcast I am told the problem is not on their side.  

 

I will be calling the Illinois Commerce Hotline and filing a complaint against Comcast.  I have asked for a credit on my bill, since I am not receiving the service I am paying for, and no response from Comcast.

 

Maybe a lawsuit is in my future for failure to provide services that were paid for.

 

 

 

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