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Calls go to voice mail directly But I no longer want answering service

New Poster

Calls go to voice mail directly But I no longer want answering service

What should I do to stop voice mail? I already set voice mail to reply after 9 rings yesterday but today, Voice Mail picks up calls directly. My Panasonic KX-TG5561 telephone has no "Answer On/Off" button.

New Poster

Re: Calls go to voice mail directly But I no longer want answering service

Same here.  Can't find a way to opt out of the voicemail.

 

 

Frequent Visitor

Re: Calls go to voice mail directly But I no longer want answering service

I'm beginning to think there is no way to delete "missed phone calls"

Official Employee

Re: Calls go to voice mail directly But I no longer want answering service

Hello,

 

Ring count change should work but, care agents should be able to help you as well.

 

Hope this helps.

 

 

 


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New Poster

Re: Calls go to voice mail directly But I no longer want answering service

I, too, am experiencing this with incoming calls that go straight to voicemail. I've turned off my external answering machine AND set the voicemail to pick up after 9 rings...no luck at all. I also cannot find an option to disable the Comcast voicemail. Any suggestions? This is problematic and significantly inhibits my work productivity.

New Poster

Re: Calls go to voice mail directly But I no longer want answering service

calls go directly to voice mail  do not want service

New Poster

Re: Calls go to voice mail directly But I no longer want answering service

I was having this issue with all of our company calls going straight to voicemail. I knew it wasn't a phone issue b/c there were 4 phones connected to the line and all calls were going straight to voicemail all of a sudden. I used the call forwarding feature sometimes and figured it had something to do with a feature access code of some sort b/c it was like they were being forwarded to vm, but the forward feature was deactivated. I searched all over & looked at every Comcast help forum I could find with similar issues and there was no answered help responses for any of them, I was shocked! So I set out to figure it out myself! After hours of searching and reading forums and comcast help which they all pretty much just wanted to say to reset phone and check phone wires etc, and email or call customer service,or go to your account and change settings, which none of it was helping anyone. I finally figured it out, after finding an old welcome to comcast booklet with all the feature access codes!! I had accidentally hit a wrong number and the calls were on do not disturb and just needed to be deactivated!! Which was simply dialing *79, I hope this helps others out there with the same issue, so they don't have to go through what I did. 

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