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Callers unable to hear us when we make calls

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Callers unable to hear us when we make calls

I spent a very unsuccessful 2 hours in Xfinity chat trying to resolve a problem with our phone service. The advisors said they were resetting our equipment and then th chat would reset. We have a dial tone and everything is fine when someone calls us, however if we make a call the person on the other end cannot hear us. We have a landline for my elderly mother who has health issues. I'm really concerned that she is unable to call out.
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Service Expert

Re: Callers unable to hear us when we make calls

countryregiste...,

 

Since you have exhausted time with CSR's and multiple resets already, I am escalating your issue to the Comcast Team available to these forums.  Expect a reply in this thread or via Private Message.    Let me know if you are not contacted.



The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.   Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you. 
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Regular Contributor

Re: Callers unable to hear us when we make calls

connect the phone direct to the modem. not being able to hear the other party or vice versa is mostly cause by inside wiring issues. 

New Poster

Re: Callers unable to hear us when we make calls

Don't know why its not working ptoperly
Service Expert

Re: Callers unable to hear us when we make calls


melissarosaschi wrote:
Don't know why its not working ptoperly

 

Have you connected the phone directly to the TEL jack on the modem/gateway to test ?

Is this new service?  If yes, did you self-install or did a Tech install?

 



The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.   Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you. 
Comcast Official Employees (OE) are identified with
RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

 




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Was your question answered? Mark a Best Answer!solution Icon
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