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Caller ID not being displayed on my TV and PC - Restarted this thread again

Contributor

Caller ID not being displayed on my TV and PC - Restarted this thread again

I started my service with Comcast on June 4, 2011. Since then caller id feature has not been working, I repeat that caller id fetaure has not been working. Service technician keeps telling me wait for 24-hours and it will work. 

 

Thank you great service you provide to new customers. I am wondering if this feature will be available to me. I was with another provider and never ran into this issue 

 

Contributor

Re: Day 16 Caller ID not being displayed on my TV and PC

I will continue to keep a Day count until this issue has been resolved to my satisfaction

Cable Expert

Re: Day 16 Caller ID not being displayed on my TV and PC

 

 

The UCID on the TV screen and pc is only available in most Motorola equipped area's, and not on systems with Scientific Atlanta / Cisco equipment.

 

Please confirm you are on Motorola or Pace equipment and it can be escalated.

 




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Contributor

Re: Day 16 Caller ID not being displayed on my TV and PC

I have DCX 3400-M ( Motorola)


 

Cable Expert

Re: Day 16 Caller ID not being displayed on my TV and PC

The Comcast Cares Team has been notified and will look into your UCID issue.

 

Watch this post and your email for updates from the team during the business week.




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Problem Solver

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I've made some minor changes to your switch. Please let me know tomorrow if the issue is not resolved.

 

Thanks,

 

-ComcastLarry-




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Contributor

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Caller ID is still not working. 

Contributor

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I finally gave up on getting this feature - caller ID on my TV, not worth my time & effort to keep up with status. 

Cable Expert

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Comcast Larry has been notified that it is still not working.




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Problem Solver

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I will continue to look into your issue, I haven't given up.




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New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I have the same problem, no TV or PC callerid...

 

For the PC I've rebooted and reinstalled software two times, still not working

 

For the TV I've got a Motorola DCH3416, unplugged box twice, made sure callerid is on in menu

 

Xfinity connect is working just fine

Contributor

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

ComcastLarry

 

    Any update? 

Cable Expert

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

ComcastLarry has been notifed about your latest post.




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Problem Solver

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

The team tried to reach out to you on June 24th and you stated you would not be available for a service appointment.

 




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Contributor

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I was advised on the last visit that Caller Id feature will be enabled within the next 24 hrs. I believe the issue is not inside the house but outside since I keep getting CDC 100/101 message that its needs to be activate. Can you have the service tech look into the box outisde of the house since this was never done 

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

 I have had the same problem.Every time i call or try to get on line to talk to somebody about i can't get a hold of anybody.Are they that busy?

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

I also have been without caller ID since the beginning of May!  Two Technicians have been here and countless hours on the phone tring to get to a rep then waiting on them and reseting this and that. 10weeks without it and the sameold 24 to 72 hours it will be working OMG really should have kept my AT&T

 

Tim 

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Same here. Has never worked for me and they keep telling me it should.... very frustrating....

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Same issue for about a year now, no caller ID on my tv or computer. Have talk to tech. people so many times! Tired of following same instructions, no solution to the problem have been found!

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Same issue for me. Haven't had it show up in months. Very annoying... Pay so much and get lousy service.
New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

  Talked to a nice lady on the phone she took care of everything over the phone and it works great!

New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

Also am not getting caller id on my tv. does anyone know what the problem is. have it turned on and cycled the power but still nothing.

Cable Expert

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again


emec151722 wrote:

Also am not getting caller id on my tv. does anyone know what the problem is. have it turned on and cycled the power but still nothing.

 

Share the model of your set top box.


 




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New Poster

Re: Caller ID not being displayed on my TV and PC - Restarted this thread again

DCX3400M

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