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Call Blocking Problem

Contributor

Call Blocking Problem

Hello---hope I am in the right area--if not---pls refer me to the right one.

 

Anyway---I have both call blocking (*60) and NOMOREROBO. I really have to say they seem to work mostly pretty well. BUT----and it is a big BUT:

 

I have this number (IMC-------4125679346) that calls me anywhere from 1 to 3 times every day. It only rings one time and then stops. It shows "0" time on my missed call  listing online. I put this number on call block and reported it twice to NOMOREROBO----to no avail.

 

What I fail to understand is that when I reported this to comcast----their reply was that it is on the "blocked list" but unfortunately this robo caller found a way around the blocking. WHAT? In this day and age----a phone company cannot completely block any and all numbers and instances of numbers with some kind of wildcard, etc.?

 

Now---does anyone in here have the same problem or can explain to me in a way I can understand why this number cannot be totallyblocked?

 

What the sense in having call block if it can be scammed!

 

 

Peace--all

Service Expert

Re: Call Blocking Problem


magmaro wrote:

Hello---hope I am in the right area--if not---pls refer me to the right one.

 

Anyway---I have both call blocking (*60) and NOMOREROBO. I really have to say they seem to work mostly pretty well. BUT----and it is a big BUT:

 

I have this number (IMC-------4125679346) that calls me anywhere from 1 to 3 times every day. It only rings one time and then stops. It shows "0" time on my missed call  listing online. I put this number on call block and reported it twice to NOMOREROBO----to no avail.

 

What I fail to understand is that when I reported this to comcast----their reply was that it is on the "blocked list" but unfortunately this robo caller found a way around the blocking. WHAT? In this day and age----a phone company cannot completely block any and all numbers and instances of numbers with some kind of wildcard, etc.?

 

Now---does anyone in here have the same problem or can explain to me in a way I can understand why this number cannot be totallyblocked?

 

What the sense in having call block if it can be scammed!

 

 

Peace--all


ALL calls placed using specific equipment can be "spoofed" or "Changed" to include characters that a Call Blocking program cannot read in order to block it.  Comcast uses a system that read's the specific XXX-XXX-XXXX number to block it.  If the telemarketer uses IMC-------4125679346 the Call Blocking system reads the first entries which are IMC-------4 so it does not block the call.  




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Contributor

Re: Call Blocking Problem

Makes sense---so---my friend----how do I block it. OR----can I block it and why does it only ring once and stop. Any ideas??

Problem Solver

Re: Call Blocking Problem

From what you have described, it sounds as if NoMoRobo is handling the call as it should since it rings only once.  Here is a link to a page on the NoMoRobo site that I found which hopefully will explain things a bit better than I can, https://nomorobo.zendesk.com/hc/en-us/articles/200536477-How-does-Nomorobo-work-

 

If it is of any further help to you, I experieince the same type of thing with a few numbers where it will ring in one time and no more.  I know it is NoMoRobo working to block the call by intercepting it and hanging up as outlined in the article above.

 

Hope this helps.

Highlighted
Contributor

Re: Call Blocking Problem

thx again for your help

Regular Visitor

Re: Call Blocking Problem,

yes im on the govt do not call registry & cant get rid of calls coming in; such as 000-000-0000 or 1925 (yes only 4 numbers on that one) theres more & they call @ 6 am or whenever. i have a great 2002 Uniden phone that does everything in english no ridiculous icons like stars, books, 3 dots or lines like this g-d windows 10. would love help or go back to the good old days

Regular Visitor

Re: Call Blocking Problem

swell, glad my money is helping me ha ha

New Poster

Re: Call Blocking Problem

I have used the phone blocking for a long time.  I block more than just telemarkters.

I added the nomorerobo thing.  I have not had any telemarketers get through, however, ever since, about once a day, the phone will ring just once.  I assume that is nomorerobo doing its thing.

Service Expert

Re: Call Blocking Problem


Topic now Closed.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered?
Mark an Answer!solution Icon

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