I added CDV and HSI three days ago. The service has been good, but I've noticed that my CDV account does not appear in the Smartzone Communications Center. If I click on any CDV link, it takes me to the general info page for CDV on Comcast.com or to a a page that says either I have no CDV service or that it would take 24 hours to activate. Seeing that most of the vaunted "digital calling features" are only managed on line, this is a problem.
In what may e related, I've also got no universal caller id (UCID). I installed the UCID application on my PC and activated on-TV-screen called ID via the iTV menu on my Motorola 6412 DVR.
I called Comcast and was told that despite the web page saying othewise, it may take up to 48 hours. After 2 days with no resolution, I initiated (a pretty useless) chat session. There I was told that it may take 72 hours (anyone sensing a pattern here?), but the rep attempted to open a ticket anyway. The system would not let her do this - but I don't know if that was true or not.
Its now beyond 72 hours and this runaround is beginning to make me think about going back to Verizon/DirecTV.
What is the real answer here?
