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Being charged for a modem I own!

Regular Visitor

Being charged for a modem I own!

I have owned my own Arris 822 telephony modem for over two years.

When I bought my modem, I returned the Comcast rental to the store.

They dropped the monthly rental, for a little while.

Then they send a letter stating that they were going to charge me rental since they noticed that I did not pay a rental fee.

I ended up working through this with a corporate escalation representative.

I provided proof of ownership and mailed proof documents to the Comcast fraud department for verification.

After this, the rental non-sense stopped.

For a while.

 

Then, 5 months ago, Comcast started this rental fee again!!!!!!!

Every month I work with someone through chat to get the fee stopped and every one of them assure me that the fee has been permanently removed.

 

I opened my bill again this month and there is the modem rental fee again....

 

WHAT does it take for this to stop??

 

I have tried emailing the representative that helped me before and I get no answer....

 

I am ready to jump ship and leave comcast unless they can fix this most basic problem.

 

HELP!!!!!!!!!!!!

 

KW

Service Expert

Re: Being charged for a modem I own!


GRWR6243 wrote:

I have owned my own Arris 822 telephony modem for over two years.

When I bought my modem, I returned the Comcast rental to the store.

They dropped the monthly rental, for a little while.

Then they send a letter stating that they were going to charge me rental since they noticed that I did not pay a rental fee.

I ended up working through this with a corporate escalation representative.

I provided proof of ownership and mailed proof documents to the Comcast fraud department for verification.

After this, the rental non-sense stopped.

For a while.

 

Then, 5 months ago, Comcast started this rental fee again!!!!!!!

Every month I work with someone through chat to get the fee stopped and every one of them assure me that the fee has been permanently removed.

 

I opened my bill again this month and there is the modem rental fee again....

 

WHAT does it take for this to stop??

 

I have tried emailing the representative that helped me before and I get no answer....

 

I am ready to jump ship and leave comcast unless they can fix this most basic problem.

 

HELP!!!!!!!!!!!!

 

KW


The Automated Billing system si to blame on this one as the TM822 is no longer an approved retail device.  Read this thread:  http://forums.xfinity.com/t5/Voice-Service-and-Equipment/TM822G-is-not-an-approved-retail-device-for...




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Regular Visitor

Re: Being charged for a modem I own!

The bill just showed up and the rental fee is still there....

It was removed by the chat help customer service rep but then apparently automatically reapplied.

 

I suppose now I contact the franchise authority.

I would love to switch to another company but Comcast does not have competition here.

 

Aren't monopolies against the law???

 

 

Service Expert

Re: Being charged for a modem I own!


GRWR6243 wrote:

The bill just showed up and the rental fee is still there....

It was removed by the chat help customer service rep but then apparently automatically reapplied.

 

I suppose now I contact the franchise authority.

I would love to switch to another company but Comcast does not have competition here.

 

Aren't monopolies against the law???

  


This is not an example of a monopoly....  it is at best, a representation of terrible service where the right hand does not communicate with the left hand at Comcast.....

 

You can try to send a PM ( Private Message ) to Comcastcares here in these forums and explain your frustration, and the many times you have tried to have this fixed.

 

At the top of the page, click on the envelope ( located between the Bell and your Profile pic )...  in the send to area, begin typing Comcastcares and when the window pops up, click on comcastcares name.

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

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