Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,690

members

1,633

online

29,026

topics

Top

BAD LANDLINE: CONCERNED ABOUT OUR SAFETY

New Poster

BAD LANDLINE: CONCERNED ABOUT OUR SAFETY

CONCERNED ABOUT OUR SAFETY!!!!!!!!!!

I LIVE IN A RURAL HOUSEHOLD THAT HAS TWO MEMBERS WITH SERIOUS CHRONIC DISEASES. THEY HAVE REQUIRED THE USE OF AN AMBULANCE AND TRIPS TO THE ER. WE HAVE POWER OUTAGES FAIRLY OFTEN AND DEPEND ON OUR LANDLINE WHEN THE POWER GOES OUT.  THE LANDLINE PHONE HAS BEEN FINE FOR YEARS.

 

WHEN XFINITY CAME TO WORK ON OUR XFINITY SYSTEM 3 MONTHS AGO BECAUSE OF CONSTANT OUTAGES THEY FIXED THE INTERNET, TV AND THE ALARM COMPONENTS, BUT THEY CORRUPTED THE LANDLINE PHONE, WHICH NOW HAS THE FOLLOWING SYMPTOMS:

1.  TOTAL DROP OF SERVICE WHILE SPEAKING;

2.  CRACKLING CONNECTION ON INCOMING AND OUTGOING CALLS TO THE POINT WHERE THE CONVERSATION CANNOT CONTINUE.  SOMETIMES, ONLY I CAN HEAR THE NOISE WHILE SOMETIMES IT'S THE CALLER.

3.  CALLERS CAN HEAR ME BUT I CAN'T HEAR THEM AND VICE VERSA

 

XFINITY HAS REPLACED THE WIRING FROM POLE TO POLE, POLE TO HOUSE AND HOUSE TO MODEM.  THEY HAVE REPLACED THE MODEM AND UPGRADED THE SOFTWARE.  THEY HAVE BEEN OUT HERE 6 TIMES IN THE PAST 2 MONTHS.  WE STILL DON'T HAVE A DEPENDABLE LANDLINE.

 

WHAT DO I DO NOW?

 

Official Employee

Re: BAD LANDLINE: CONCERNED ABOUT OUR SAFETY

 

Hello Morgan47, I show that we have a tech scheduled to come out and repair your phone line for you tomorrow. I will follow up with you after the work order has been completed to make sure everything gets taken care of. Have a good day. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: BAD LANDLINE: CONCERNED ABOUT OUR SAFETY

I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 413 views
  • 0 kudos
  • 2 in conversation