Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,822

members

1,477

online

36,478

topics

Top

Answering machine

Contributor

Answering machine

Hi,

 

We used to have our phone voice mails to our answering machine where we had to dial star 99 to retrieve them.  This way was great as my mother has bad hearing and I could listen to the messages later.  Now instead of dialing the star 99 we have to press a button on the phon to listen.  The bad thing about this is that you can only hear them once and they automatically get deleted.  How does one fix this so messages go back to saving with the star 99. 

 

Thanks,

 

Peaches

Cable Expert

Re: Answering machine

You have to change the number of rings on the phone answering machine to a high number than the default Comcast voice mail rings, which is 4.  Or turn off the answering machine on the telephone all together.  Having both complicates things.

 

If Comcast VM picks up on 4 rings, then the telephone answering machine must be set for 6 or higher.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 1540 views
  • 0 kudos
  • 2 in conversation