Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








90 days still can't use home phone

New Poster

90 days still can't use home phone

Since being convinced by xfinity to come back to them on 2/5/13, I have had nothing but problems with the voice service.  I wanted to port my number that I have had for nearly 20 years.  After blaming Verizon several times, it seems that comcast was able to port my number, after 2 months!  Now, I have 2 phone numbers listed on my account, and I have not been able to make outgoing calls since my phone was turned on 4/10.  When I talk to live chat, they tell me it is a problem with my brand new cordless phone, but I am able to dial, I just get a message from comcast to dial 611.  When I do, they have no clue what is going on, and tell me my account is not restricted, which, obviously, it is.  I am at my wits end with online chat.  Someone, please help!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation