What permissions are being changed? Permissions on the files on the web server are all set by default when uploaded. The only ones I am aware of that can be set are making files 'public' or 'non-public'.
Comcast would not be messing with the site. They actually have very little to do with the web pages. Basically it seems they provide the server space and their PWP authoring tool as an unsupported extra. I believe that the web server is contracted out to a vendor.
If you use an FTP program (FileZilla), you can see the different permissions for files. There have been a few times over the last month or so that they changed (putting the web pages off-line). Usually this has been related to a specific set of pages in a subdirectory. Currently I can't get access at all.
If it is not Comcast, then it must be their vendor. I suppose it could have been hacked externally, but I find that unlikely since the regular password seems to work.
Unfortunetly, I can't find anyone at comcast that knows anything about PWP.
I tried their online chat and they said they did not know anything about PWP and did not have acces to it. They sent me to the standard comcast phone number (although they told me the number would be able to solve my problem). On the phone, they could not help and I am now waiting on a call from a network engineer. My fear is that the network engineer is going to be somone who could help me with my cable modem but does not understand what a PWP page is or what "permissions" means.
There have been some reported problems with Filezilla in the past on this forum. Google shows some info that Filezilla has trouble with directories that contain a very large number of files and some other issues with file names.
My guess would be it is more likely a Filezilla issue interfacing with the Apache Linux web server than someone at comcast or the vendor changing permissions.
As a check you could reload the pages with a 2nd ftp client. CoreFTPLE is a good free one. Windows has a free one built into windows explorer.
Could you give us the URL for your site and what is inaccessible so that we can try it? There have been some times when some files have been corrupted. Getting someone technical who has access to the right files and knows what they are doing is difficult, but we can try to push here and there.
Okay. It says that the site is temporarily unavailable.
Can you go into Customer Central from the Customers tab above and Manage My Account? Once you get logged in, go to Users & Settings and see if the pages are turned on. If you have a backup of them on your home machine, disable them, save, and then enable them again. If you only have them built with the Comcast tools, I hesitate having you disable them because there's a chance they'll go away entirely.
The "What's Changing" is from when they made the latest switch which was at least four years ago - I believe it was fall 2007 when this trash was foisted on us.
If I had a business (oh, yes, I do), I wouldn't build my pages with Comcast's unsupported page-building tools (I don't). I'd host them elsewhere (I do). The Comcast page-building tools are low-quality, limited, unsupported garbage. I'll say that professionally as a computer scientist.
Edit: Comcast's business class service seems to use a different tool than the unsupported residential service tool. I have no experience with the business class tool. It's not available to residential users.
Whether or not Comcast is advertising web page support, it does not exist.
If you need something reliable, use a different tool and a web-hosting service.
Pages authored by Frontpage that use frontpage extensions must be uploaded by Frontpage. Uploading pages authored in FP by ftp can corrupt the pages and sometimes the extensions. That may be the problem with your pages that rely on the extenstions.
for the record, my PWP were back up again and working this morning 02-03-2012, when I first checked, shortly after 10:00 AM, and are back up and working perfectly still, as of 11:35 AM today, 02-03-2012.
thanks to everyone for help, and special thanks to Keisha, who took the time to call to let us k now Comcast is working on the solution.
edit- It is now 1:53 PM, 02-03-2012 and my PWP is down again oy
4:30pm Friday, February 3. I can get into PWP tools as well as view my web site.
I strongly suggest that everyone check that the content of their web pages is backed up someplace other than Comcast's servers. This service seems to becoming less stable. Prudent people would have a backup.
For the pages built with Comcast's tool, you may be able to use your web browser to save a copy. In Chrome, I just saved my front PWP-tool-built page using File > Save Page As > Webpage, Complete. That is awkward, but it gets the content.
This is important enough that I'm going to make a separate post.
I now received an email from Comast marked VERIFY COMCAST ACCOUNT that reads as follows-
"Please read CAREFULLY.
Recently attempts to gain access to our database have been discovered the security department. In order to maintain high security, the administrators have been assigned with the task to manually identify or clients.
km2841, that sounds like a phishing email to me. Just ignore it.
***** ***** ***** ***** ***** I do NOT answer questions via Private Message. Please ask your questions in the open forums.
These are public Help and Support forums. As such, any personal information such as full name, address, telephone number, account number or email address can be viewed by anyone on the internet. Keep your identity safe and post only information related to your problem.
Official Comcast Employees names are in Red. "Experts" are customers who volunteer their time in the Help forums. Only Official Comcast Employees have access to your account information.