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tivo bolt able to browse On Demand but unable to play or catch Starz HD

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Regular Visitor

tivo bolt able to browse On Demand but unable to play or catch Starz HD

I've seen this question posted in various ways--wondering if you could help me.  My Tivo Bolt is able to browse the On Demand selections but is unable to play it nor Starz HD (oddly it can open Starz in standard def).  A screen showing me the cable card data (id number, s/n) with number to call comcast is displayed.  I have called this number on a couple of occasions and had the representatives try to troubleshoot to no avail (re-pairing).  I even tried to change out the cable card and received the same results.  

 

Your help and/or suggestions is greatly appreciated. 

 

 

 

Accepted Solution

Re: tivo bolt able to browse On Demand but unable to play or catch Starz HD

Hi rizzo5000 -- I can help with that CableCard On Demand issue. I reviewed your account and we have it coded correctly so next step is to verify pairing information. Can you send me the following pieces of CableCard and TiVo information?

 

CableCard Serial Number

Unit Address

Host ID

Data ID

 

TiVo Serial Number

OOB Status

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Service Expert

Re: tivo bolt able to browse On Demand but unable to play or catch Starz HD

 

rizzo5000,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Admin1

Re: tivo bolt able to browse On Demand but unable to play or catch Starz HD

Hi rizzo5000 -- I can help with that CableCard On Demand issue. I reviewed your account and we have it coded correctly so next step is to verify pairing information. Can you send me the following pieces of CableCard and TiVo information?

 

CableCard Serial Number

Unit Address

Host ID

Data ID

 

TiVo Serial Number

OOB Status




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Regular Visitor

Re: tivo bolt able to browse On Demand but unable to play or catch Starz HD

Just wanted to thank ComcastZach and the support team for all of your help.  You were very prompt with the email responses and quick with resolving this issue.

 

Rizzo5000 

Admin1

Re: tivo bolt able to browse On Demand but unable to play or catch Starz HD

Wonderful! Glad to hear everything is working now. 




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