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tivo bolt able to browse On Demand but unable to play or catch Starz HD

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Message 1 of 5
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I've seen this question posted in various ways--wondering if you could help me.  My Tivo Bolt is able to browse the On Demand selections but is unable to play it nor Starz HD (oddly it can open Starz in standard def).  A screen showing me the cable card data (id number, s/n) with number to call comcast is displayed.  I have called this number on a couple of occasions and had the representatives try to troubleshoot to no avail (re-pairing).  I even tried to change out the cable card and received the same results.  

 

Your help and/or suggestions is greatly appreciated. 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Admin1

Message 3 of 5
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Solution

Hi rizzo5000 -- I can help with that CableCard On Demand issue. I reviewed your account and we have it coded correctly so next step is to verify pairing information. Can you send me the following pieces of CableCard and TiVo information?

 

CableCard Serial Number

Unit Address

Host ID

Data ID

 

TiVo Serial Number

OOB Status




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4 REPLIES
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Posted by
Service Expert

Message 2 of 5
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rizzo5000,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Admin1

Message 3 of 5
335 Views
Solution

Hi rizzo5000 -- I can help with that CableCard On Demand issue. I reviewed your account and we have it coded correctly so next step is to verify pairing information. Can you send me the following pieces of CableCard and TiVo information?

 

CableCard Serial Number

Unit Address

Host ID

Data ID

 

TiVo Serial Number

OOB Status




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
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 Posting replies is the best way to get involved.
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Message 4 of 5
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Just wanted to thank ComcastZach and the support team for all of your help.  You were very prompt with the email responses and quick with resolving this issue.

 

Rizzo5000 

Posted by
Admin1

Message 5 of 5
240 Views

Wonderful! Glad to hear everything is working now. 




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