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simpsons on demand missing a lot of shows

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New Poster

simpsons on demand missing a lot of shows

We just went to the simpsons on demand and there is only one show per season back in th '90s.  we had all episodes up to now.  was there a change in comcast's deal with the Simpsons?

 

thanks

Accepted Solution

Re: simpsons on demand missing a lot of shows

Hi Folks, Yes you are indeed correct we should have all episodes of The Simpsons - looks like there was an issue on the FOX side with making sure the dates were properly extended to cover 2018. Thus they expired 12/31 at 11:59PM EST.

 

We are working with Fox (FXX) on this issue and hoping to resolve it soon.

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New Poster

Re: simpsons on demand missing a lot of shows

Same happened to me. I happened to be watching at midnight on new years and they disappreaed at the change of year.
Official Employee

Re: simpsons on demand missing a lot of shows

Hi Folks, Yes you are indeed correct we should have all episodes of The Simpsons - looks like there was an issue on the FOX side with making sure the dates were properly extended to cover 2018. Thus they expired 12/31 at 11:59PM EST.

 

We are working with Fox (FXX) on this issue and hoping to resolve it soon.

Thanks,
Tony

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New Poster

Re: simpsons on demand missing a lot of shows

A Comcast chat support rep told me yesterday that they removed the Simpsons to make room for other shows... Either way, it's no good. 

New Poster

Re: simpsons on demand missing a lot of shows

Glad to hear Tony. Please resolve ASAP!
New Poster

Re: simpsons on demand missing a lot of shows

Thanks for working on this. I’ll be honest, literally the ONLY reason that I am willing to pay for Comcast is for access to every Simpsons ever on demand.
New Poster

Re: simpsons on demand missing a lot of shows

Bring back the Simpsons! This is a travesty!
Official Employee

Re: simpsons on demand missing a lot of shows

Hello all, the information that (ComcastTony) shared is correct. The content expired and we are currently working with Fox to get this issue resolved, please note that these episodes (Seasons 1-28) are still available online and on mobile devices via the Xfinity Stream portal and app. The current episodes from Season 29 were not affected and are available On Demand.


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New Poster

Re: simpsons on demand missing a lot of shows

Thank you! Another disappointed Smpsons fan here.... please resolve and bring back all the episodes soon!! 

New Poster

Re: simpsons on demand missing a lot of shows

9 days in and the problem persists? Is there a contract dispute or is somebody within Comcast or Fox not doing their job? 2% of the year has passed and the folks at Comcast and Fox can't fix a typo in their show's expiration year? I'm not far from cancelling my service. I'm getting sick of this incompetence. I know it's not your fault, Comcast employees, but your corporate superiors and their equivalents at Fox are challenging my patience (as this is far from the first offence).
New Poster

Re: simpsons on demand missing a lot of shows

Exactly.  If it's a legal issue, why wasn't it resolved before the new year?  If it's a technical issue, how difficult is it to change "2017" to "2018"?  Seriously.  

Official Employee

Re: simpsons on demand missing a lot of shows

Hello all, I understand you're eager to have this content added back to your on demand menu. We are still working on getting a fix for the issue, thank you for your patience. 


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New Poster

Re: simpsons on demand missing a lot of shows

I too am sad to see the simpsons on demand are temporarily gone.. please bring these episodes back.
Official Employee

Re: simpsons on demand missing a lot of shows

Hi Philly4u, 

 

Thanks for reaching out to us regarding the missing Simpsons episodes. We are working as quickly as possible to restore the missing content on the TV Boxes. Feel free to access the episodes online with the Xfinity Stream portal or on mobile devices with the Xfinity Stream app. Sorry for the inconvenience. 


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New Poster

Re: simpsons on demand missing a lot of shows

I don't understand why this is taking so long, and why when one calls Comcast you get a very different answer. 

 

Stalling in hopes people forget and now changing the ON-DEMAND rules making it so we have to buy the episodes is not going to work.

 

New Poster

Re: simpsons on demand missing a lot of shows

Looks like the Simpsons are back, but only the current season is free. All the other episodes are available to rent. Access to every Simpsons ever for *free* is one of the ONLY reasons I have Xfinity.
Official Employee

Re: simpsons on demand missing a lot of shows

@AnnPowers - The episodes are free with FXX subscription, are you getting only a Rent/Buy option? 


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