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on demand movie keeps freezing up

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The movie I am attempting to watch on demand keeps freezing.  When I pressed  stop and  play, the movie started completely over.  I attempted to fast forward to the part where it froze, but then it froze again and would do anything. I finally just stopped it and started over.   Any suggestions?   

 

4 REPLIES
Posted by
Silver Problem Solver

Message 2 of 5
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unplug the box and plug it back in to reset it.  If that does not fix it call comast and have a reset sent, if that does not work call and get a tech out.  if your viewing is interruped dont go back to the show go to saved programs on demand and it will start where you left off.

Posted by
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Thanks
-Keisha-
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Message 4 of 5
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mine has been freezing for the last two days...did the reset work?

Posted by
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Message 5 of 5
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Ours has been freezing for on demand and regular live TV programming.  Have a new box, a tech has been out, problems persist.  It's a good thing there is competition here.