Im getting this message too and I am a Xfinity internet subscriber. have been for years, suggestions?ANd what do you mean a "Residential Comcast Account."
Are you signing in with your full Comcast.net e-mail address?
Also, do you have a Residential account or a Business account? Residential accounts are usually the accounts that customers have in their homes. Business Accounts are usually used for companies who use a bigger network with multiple TVs, computers, and/or need more internet coverage. Some customers do get business class internet in their homes if they, for example, work from home or just want stronger internet speeds.
Thanks, Joe XfinityTV.com/Xfinity.com Support Twitter: @XfinityTVJoe
A little bit of an update 1st I am a residential customer and I do not have a business class account. I purchased a new xbox w/ a WiFi capability and thats where my problem began. I have since used the wired connection and the Xfinity app is working. But I can not understand why it was not working on my Wifi connection in the 1st place.
It amazes me that this has been an ongoing issue for at least the last 3 years. Especially when it is such a simple fix allow xbox users with Xfinity accounts use it where ever they are. Seriously what is the point of being able to access the Xfinity app from your home only. I have 3 cable boxes and 3 computers in my house why would I turn on my xbox just to watch something I can watch on any tv in my house. I don't need the app to work at home I need it to work the 6 days a week I have been spending in a hotel for the last 18 months. This is ridiculous change it or remove the app simple as that. Go ahead and tell me that HBOGO is available and that it works everywhere, I already know that but sorry to inform you that HBO isn't the only channel you offer that I watch. Quite honestly I can just subscribe to HULU plus and Netflix and I won't even need to have Xfinity at all. Would you prefer I canceled my entire $250 a month package or would you like to fix this issue?
whats happening here is possibly somewhere along the line the password was changed for our xfinity accts. now xbox and xfinity wont let us delete app then re install it to input the correct updated password. theres got to be a way. hbogo works and i use that with my new password but xfinity doesnt. they will probably just point at the other company and say to us good luck users! which in consumer parlance is code for losers, or suckers. lol
an update is needed or a work around. im gonna try removing hbogo and xfinity at the same time and see if it allows us to input user/pw.
after a complete uninstall u might want to try unplugging the xbox 360 to clear its cache, just turning on and off doesnt work. lots of xbox one issues with connectivity was fixed by just unplugging the devices power cord to reset cache
yeah i figured i saw a post on comcast thats says u cant use the xbox 360 xfinity app at this time witb a different internet provider. u have to use it on compatible comcast isp or ur home network. it works fine on tablets phones and laptops. i thought i had this problem at home as well though so whatever ill check it out.
We are having the same issue. I signed into the Xbox 360 Xfinity app with my information and all was working how it should. Then I cancelled my subscription to Comcast and my fiance decided to get an account. Now the Xbox Xfinity App is still trying to sign in with my old information. There is no way to get back to the log-in screen. We've tried deleting the app and reinstalling it, but still no log-in screen - just tries to authenticate.
Is there some kind of work around? He called Comcast to see what they can do but we have to wait for a call back in 2 days for them to do something.
Any suggestions would be greatly appreciated. Thanks!