Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,623,347

members

48

online now

1,803,223

discussions

Back to Top

Xbox Xfinity App

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 3
1,276 Views
Hello,

I have Comcast premium cable TV, but not Comcast Internet (internet is provided in my apartment complex via a local provider). I'm unable to use the Xbox app due to a login error, and after searching these forums it seems that the only reason it doesn't work is because I don't have Comcast Internet...

I'd like someone from Comcast to clearly confirm this: in order to use Xbox to watch comcast TV, you need to also pay for Comcast Internet, even if you already pay for TV access. This is baffling considering you don't need Comcast Internet to watch On Demand on their website from your computer.

If this is indeed confirmed to be true, when is it going to be fixed? There are other streaming options on my Xbox already, and if Comcast isn't one of them, I might as well stop paying for it...
2 REPLIES
Posted by
Official Employee

Message 2 of 3
1,249 Views

Ashlasjeans, at this time, in order to use the XFINITY Xbox app, you must subscribe to both XFINITY TV with On Demand and XFINITY Internet. To order, please visit www.comcast.com or call 1-800-XFINITY.

 

Eric




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 3 of 3
1,015 Views

Just to add to what ComcastEric posted, we have a FAQ page available here: http://xbox.comcast.net/

 

Requirements

1. Xbox 360 Game Console (the Kinect sensor is required to access some functionality)
2. Xbox LIVE Gold Subscription (click here to subscribe)
3. XFINITY TV Digital Starter service or above
4. XFINITY Internet service
5. Comcast ID or Comcast.net email address and password



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon