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X-Files Season 9 episodes all mixed up

Frequent Visitor

X-Files Season 9 episodes all mixed up

Trying to catch up on the X-Files S9 On Demand.  Got through E9 okay, but starting with E10 I start getting a different episode from the title that's listed. At first It's just one episode behind, then it jumps to two episodes behind.  What's more, when I went back the next day to finish watching an episode I'd stopped in the middle of, it had changed to a different episode ENTIRELY!  I finally waded  my way through most of the maze, but when it came to the season finale - also the original series finale, The Truth - which is in two parts, S9E19 and S9E20, there are duplicates of one posted and not of the other (I think it's E19 that's missing, but I'm not even sure). 

I've noticed this with The Orville as well. Having the episodes listed under the wrong name is a minor inconvenience - once you find them - but having episodes Of major importance MISSING entirely is really disappointing.  Since these eps are only scheduled to be up until 1/17/18 and it's now 1/10, I don't really expect it will get fixed.  However, it would be nice if you would surprise us and get it done anyway ....

Contributor

Re: X-Files Season 9 episodes all mixed up

Problems with earlier seasons, too.  Is anyone listening out there?

 

https://forums.xfinity.com/t5/On-Demand/XFiles-Season-one/td-p/3026597

Frequent Visitor

Re: X-Files Season 9 episodes all mixed up

The Truth Is Out There, but the Comcast board admins are mysteriously silent about it.  😉

 

At least Comcast has now extended the X-Files OD collection until February, I think It's 2/9, to give us longer to look for the missing and mixed-up eps, which is nice.  Just to clarify the 2nd part of my original post, It's X-Files S9E19 "The Truth Part 1" that's completely missing, while "The Truth Part 2" is on there twice - under its own actual correct title slot (S9E20), plus one other title (I've forgotten which by now, but I think it was S9E10, "Providence Part 2"), the correct episode for which is in turn found under another title, and so on, and so on.  The entire 2nd half of S9 is mixed up.  If I thought there was more hope of it actually getting fixed, I'd make a full list of what's actually up there vs. what's listed (maybe one day if I'm really bored...).  But the crux of the matter is, S9E19 is missing, and other eps are duplicated/mixed up as a result. 

 

In fact, I'm pretty sure that S9E13 'Improbable' is also on there twice, under two different titles, meaning that yet ANOTHER S9 episode is missing somewhere.  I haven't watched them all, so I'm not sure which one. Any help on this, Comcast techs?  We know there are only so many of you, and you're overworked with the plethora of missing OD episodes everywhere, it seems, but a reply sure would be nice. 😕

Admin1

Re: X-Files Season 9 episodes all mixed up

Hi athena14 and TARDISToni -- Thank you for bringing these episodes to our attention. I reviewed the episodes listed however I wasn't able to find them missing or playing a different episode. Can you confirm if this issue is still present and list any issues you're seeing please?




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Frequent Visitor

Re: X-Files Season 9 episodes all mixed up

Season 9 Episode 15 is labeled Jump the Shark but the episode Improbable plays instead Improbable was supposed to be Season 9 Episode 13.

The episode titled Improbable Episode 13 for season 9 is not Improbable instead what plays is the episode Underneath which is supposed to Season 9 Episode 12.

 

This is not the only season there has been issues. If you just go look at the Episode listings you aren't going to figure it out, you need to dig deeper. The problem is the listing order by NAME is correct but the video that plays when you click on it is wrong. 

 

I could go through the whole series again and tell you which ones are wrong but to do that I'd like to be hired by Comcast Smiley Wink

 

Dig deeper Comcast - The Truth is Out There

New Poster

Re: X-Files Season 9 episodes all mixed up

currently watching what should be xfiles s9/e13 “improbable,” but s9/e11 “audry pauly,” is actually what is playing. been experiencing episode mixups since s9/e9 “provenance.”
Frequent Visitor

Re: X-Files Season 9 episodes all mixed up

Thank you, @ComcastZach.  Sorry it took me a while, but I went back and checked, and as of 1/31-2/1/18, this is what is "out there" for The X-Files, Sesaon 9 (the other seasons I've looked at so far, i.e. 1, 10, and 11, seem to be OK, but I am only up to E8 in Season 1).  Mind you, as Sharon says above, the episode TITLES are correct, but when you actually watch them, you get a different episode from what is listed for at least seven different episodes: 

 

S9E1 thru E9 all seem to be OK.

S9E10, Providence - shows S9E20, The Truth, Part 2.  This is one of two titles in S9 that plays this episode;  see also E20 below.

S9E11, Audrey Pauley - shows S9E10, Providence

S9E12, Underneath is OK

S9E13, Improbable - shows S9E11, Audrey Pauley (I do get Audrey Pauley, not Underneath as SimplySharon did)

S9E14, Scary Monsters is OK

S9E15, Jump The Shark - shows S9E13, Improbable 

S9E16, William - shows S9E15, Jump the Shark

S9E17, Release is OK

S9E18, Sunshine Days - shows S9E16, William

S9E19, The Truth, Part 1 - shows S9E18, Sunshine Days.  Note that the listed episode, S9E19, is completely MISSING from S9 in favor of TWO showings of S9E20, The Truth, Part 2.

S9E20, THe Truth, Part 2 is OK - as mentioned above, this episode also plays under the listing for S9E10, leaving S9E19 completely missing.

 

As you can see, all of the episodes are there except for S9E19.  Seven of them are running under the wrong titles.  Not an insurmountable problem once you see the pattern, but time-consuming to sort out.  And it would be really nice to be able see S9E19, the first half of the original series finale, which apparently shows main character Fox Mulder's long-awaited return to the show, and why he's on trial for murder ... rather an important episode.

 

It took me quite a while to research this, so I hope you can do something on your end to locate the missing episode, at least.  In the meantime, this listing can hopefully act as a guide for others. As previously mentioned, I am currently making my way through S1;  if I find any mix-ups there, I will add them below.  (Athena and others have mentioned above that there are episodes mixed up in other seasons in the same way.)

 

In light of this, perhaps you could also see if it's possible to extend the availability end date on all the original X-Files series run, Seasons 1-9, as well as Season 10, which are currently set to expire on 2/17, I believe?  I only recently discovered them On Demand, and am trying to re-watch all of them for the first time since seeing them when they originally aired, starting in 1993.  As you can see, there are quite a lot of episodes there, with some 26 per season in most cases, so another month or two to watch them would be nice.  😉  Or, please let us know to whom we viewers can write to request an extension on the expiration date.

 

Please let us know what you can do, Zach!  Thanks! 😊

Toni

Frequent Visitor

Re: X-Files Season 9 episodes all mixed up

Any luck on this, @ComcastZach ?  I put a lot of work and effort into my Feb. 1 reply.  It would be nice to know if someone had actually read it.  Have you really tried watching all of the  S9 episodes I listed above, and you are not getting the same mis-labeled and missing shows that the rest of us are?  If so, it would seem that Comcast employees and Comcast customers are watching a different set of shows.  😕

 

In addition, I'm now making my way through The X-Files S1 and S2, and there are several eps where, towards the end, the system seems to try to play an ad, or possibly the standard On Demand intro for all X-Files episodes, over/simultaneously with the actual episode.  This results in a garbled mishmash of the two on screen, with no audio or garbled audio.  I can't name all affected episodes offhand, buf I just finished watching S2E25 "Anasazi" and in the last 5 minutes or so, the episode seems to attempt to restart itself, with both the intro and then the beginning of the same episode playing over/intermixed with the last few minutes of the same episode.  It just so happens that I saw the end of the episode elsewhere yesterday, which is the only reason I was able to follow what was actually happening.  The audio was a weird mixture of electronic tones and buzzes.  I KNOW there are other eps in S1 and S2 that do the same.  Given the subject matter of Fhe X-Files, I'm beginning to wonder if there's a conspiracy of some kind "out there" somewhere that's trying to prevent us from watching the show.  😉

 

But seriously ... as I asked above, is there any way to get an extension of the free On Demand X-Files collection while this is worked out?  Free viewing of Seasons 1 through 9 is currently due to expire Saturday, 2/17. I'd settle for more time to watch the eps, even if the errors aren't fixed.  Please let me know, ComcastZach, where and of whom we can make such a request, if not of you.  I now have six days to try to get through six seasons, which are already fraught with known problems.  If you could possibly put in a good word to someone about getting the free period for The X-Files extended, it would certainly make me (and I'm sure other viewers, too!) very happy.  Even with all the issues, at least we'd have more room to sort through the whole mess.

 

Thank you again for your help!

Toni

New Poster

Re: X-Files Season 9 episodes all mixed up

It is still happening.  Why has this not been corrected? Forced to watch commercials on a service I pay way too much for and you can't even get episodes posted and labeled correctly. I have long been a supporter of cable and Comcast but this is getting ridiculous. Watching for service to be fixed.  Next "post" will be to legislature and the FCC.  Maybe there needs to be a review of just how much more power we need to give the FCC since, just like broadcasting in the early days, the current monopolies cannot regulate themselves and provide the service they promise.  Thank you to those who have done the work to locate correct episodes...something that was too much for Zach and Comcast.

Contributor

Re: X-Files Season 9 episodes all mixed up

Season 9 episodes are still out of order and the finale is missing.  TardisToni has done a lot of work spelling out what's wrong.  If you need more information about which episodes are which, please consult IMDb.  

 

p.s. I'd watch 9x19 on YouTube but I'd have to subscribe.   I already subscribe to XFinity.

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