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Until12/22/2017 I was able to view short-cuts to all HGTV Program Series in one place and then select the one I wanted to watch. Now, selecting HGTV (and DIY) On Demand only displays 3 HGTV channels and no On Demand Network Programs. Has anyone else experienced this sudden loss of functionality?
Funny this was just posted a few days ago. I'm a new subscriber from Directv and was so disappointed that comcast doesn't offer HGTV on demand. I had chalked it up to a learning curve to a new to me, Xfinity product.
Thanks for reaching out regarding the issues you're having with HGTV. Our engineers are currently investigating an issue similar to what you are describing, but on 2 different channels, and I wanted to know if you are able to access HGTV programming if you tried a different way.
To my understanding, if you are speaking "HGTV" into the voice remote or try typing it in, you are not given the option to view the programs that are available. If you were to follow the steps below, do you have more options?
Are you then able to see the series and programs offered?
Ok, thanks for confirming. This is only temporary. Can you please reach out through private message? I'd like to escalate your issue to our advanced techs to inform them that HGTV may possibly be affected as well. Doing so will also ensure your issues are resolved with others that are affected.
To send a private message click on my name "ComcastChe", then click private message me.
Are you able to access HGTV OnDemand yet?
You're very welcome. Thanks for your patience while we worked to get this resolved. Please don't hesitate to reach out if there's anything more we can assist you with in the future.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.