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V301 error with OnDemand with Tivo Bolt

SOLVED
Posted by
Frequent Visitor

Message 1 of 15
795 Views

Just got a Tivo Bolt online with an Xfinity cablecard and not able to access the Xfinity OnDemand App...it's giving me a V301 error.  Tried a few 'check this and that' steps I ran across, but nothing seems incorrect.  The app appeared when the Cablecard was paired, I've connected to the Tivo service probably 5-6 times and rebooted a few times, no changes.  What's the next step to check?  Thanks

14 REPLIES
Posted by
Service Expert

Message 2 of 15
771 Views

 

pbDayoff,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Frequent Visitor

Message 3 of 15
744 Views

Ok Thanks, on standby Smiley Happy 

Posted by
Frequent Visitor

Message 4 of 15
715 Views

Tried some fixes with the Tivo team and no success yet.  We reloaded the app and it's still coming up with the v301 error.  

Posted by
Admin1

Message 5 of 15
702 Views

Hi pdDayoff -- I reviewed your account to see about fixing this error. A support ticket has been opened and an agent is currently working through this issue to find a resolution. That agent will get in contact with you once a resolution has been found. We appreciate your patience will this work is being done. 




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Posted by
Frequent Visitor

Message 6 of 15
682 Views

Thanks, I tried calling in today to see if someone could help and didn't get very far...basically just said they needed someone to look at it and call me back in 24 hours...which is about 3 hours from now...not quite sure that's going ot happen..we'll see.

Posted by
Frequent Visitor

Message 7 of 15
620 Views

Had a good call with a third level tech...said I had an upstream ripple issue.  Then a tech came out, missed the appointment, it got rescheduled to the following week, and now they are saying there's nothing they can do, that it's due to an outage from a recent storm (even though everything else is working ok).  Thus, i'm stuck in the middle of that storm issue being the source of the problem, even though that happened after my issue ... Smiley Happy  Back in limbo, unfortunately

 

Pete

Posted by
Admin1

Message 8 of 15
612 Views

Thanks for the update. I'm seeing the same thing from your account health that you do have Upstream Ripples present but that doesn't sound correct that there would be nothing we can do. I'll speak with Tech Ops about this and get a second opinion. 




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Posted by
Admin1

Message 9 of 15
594 Views

Tech Ops would like to send another tech as they agree this is a fixable issue. I can schedule that for you. What days/times work best for you?




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Posted by
Frequent Visitor

Message 10 of 15
504 Views

Hi, sent a PM with the details - thanks..

Posted by
Frequent Visitor

Message 11 of 15
476 Views

Hi Zach, any updates on your end? Thanks!

Posted by
Admin1

Message 12 of 15
467 Views

Yes. I sent a response back with a scheduled time. 




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Posted by
Frequent Visitor

Message 13 of 15
424 Views

So the good news, it's working.  The evening before the appointment I saw an Xfinity truck at the end of the street, and I tried it again, and the XFinity streaming app started up for the first time.  The tech came out the next morning and again said they didn't see anything wrong, didn't know anything about cablecards, and replaced the fitting on the end of the cable, just for something to do (didn't see anything to different, except one had some extra white internal poking out a bit moreshielding.    Can the line be rechecked for the upstream ripple?  

 

 

Glad to have it working!  Just a bit worried it's a fluke...

Pete

 

Posted by
Admin1

Message 14 of 15
421 Views
Solution

Thanks for the update. I checked your account health and it's no longer showing any Upstream Ripples.




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Posted by
Frequent Visitor

Message 15 of 15
362 Views

Thanks, I appreciate your help in getting this resolved, and follow-up!  It wouldn't have been sorted otherwise!

 

Pete