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Unable to use On Demand with TiVo for the last month

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I see other Comcast customers have recently had problems using On Demand with a TiVo and I suspect my probelm is also due to some recent configuration change made by Comcast.  I have called Comcast many times about this issues but have received absolutely no assistance.  Basically, I try to start On Demand and it plays about 6 seconds, then stops playing and never resumes.

 

Could one of the extremely helpful Comcast staff who monitor this forum please take a look at my account and see if it is just a matter of a simple authorization to use my TiVo device for On Demand?  I have read postings by other customers where it was quickly fixed once someone from Comcast read the post and reviewed the account.