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TiVo bolt - Comcast on demand freezes

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Posted by
Contributor

Message 1 of 6
546 Views
Hey all,

I'm experiencing what I'm reading is a common problem on Comcast's end. My TiVo bolt can access vod through the app, will play a selection 2 or 3 second and then freeze.

This only seems to have started a few days ago after some scheduled maintenance happened in my area. I also have a TiVo mini that is experiencing the same thing.

I would appreciate any help or expertise that would resolve this for me.

Thanks in advance for any help.
5 REPLIES
Posted by
Service Expert

Message 2 of 6
520 Views

 

CanukGuy,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Contributor

Message 3 of 6
504 Views

Thanks so much. I look forward to getting this resolved.

Posted by
Admin1

Message 4 of 6
491 Views
Solution

Hi CanukGuy -- I can help with that On Demand issue. I reviewed your account and looks like we didn't have it coded for CableCard use. I've updated this coding and refreshed all CableCard entitlements. Can you see if On Demand is working now?




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Posted by
Contributor

Message 5 of 6
481 Views

It seems whatever magic you worked was successful Zach, vod is back. Thanks so much for helping out. I'm very grateful.


ComcastZach wrote:

Hi CanukGuy -- I can help with that On Demand issue. I reviewed your account and looks like we didn't have it coded for CableCard use. I've updated this coding and refreshed all CableCard entitlements. Can you see if On Demand is working now?


 

Posted by
Service Expert

Message 6 of 6
468 Views

 

Solved Topic now Closed.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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I am not a Comcast employee.

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Mark it as a solution!solution Icon