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Some On Demand shows freeze

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New Poster

Some On Demand shows freeze

Lately in the last two weeks my screen has been freezing during commercials while I watch my On demand tv shows in the morning. Resetting, restarting, and unplugging do not work. I rewind and the screen freezes at usually the same exact spot on the commercial. Yesterday morning it froze and I called service, they did something to fix it, so I continued to watch, not two minutes later it froze on the show not a commercial. (Watched end of show online) Called again and spoke to specialist. Said they had to do the 45min reset. Came home from work and the show was past the point that it froze. Next day thought problem was solved, froze again during a commercial. Technician has to be sent. Will see how that goes.

Interesting though..........only freezes in the morning and on certain shows, froze during the walking dead once, Baskets once, and channel zero twice. all during commercials for other shows. weird. this happen to anyone else?

New Poster

Re: Some On Demand shows freeze

This is happening to me too. The Walking Dead freezes on Sunday nights during the commercials. And of course fast forwarding doesn't work as they have that blocked. I think the forcing of the commercials is what is making this happen. Someone needs to fix this as it is annoying to restart the show and not be able to fast forward to where it froze. Wasting lots of time on Xfinity.
Official Employee

Re: Some On Demand shows freeze

Hello, I can assist you further from here if you would like. Would you mind if I look at your account? 


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New Poster

Re: Some On Demand shows freeze

This happened to me, too. Walking Dead froze during a commercial about 45 mins in. Nothing I could do to make it start back up. So I started again from the beginning (with no fast forward), and it froze in exactly the same spot again. Super annoyed.

New Poster

Re: Some On Demand shows freeze

The same thung has been happening to me. Tried watching walking dead on demand and it froze up and would not resume. It happened on three separate occasions so far.
Official Employee

Re: Some On Demand shows freeze

Hello all, freezing is normally caused by your equipment over heating due to the air flow being blocked or by a bad feed from the network. Can you tell me if all of the "Walking Dead" episodes freeze? Do any other content freeze on demand? 


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Contributor

On Demand out AGAIN after a week

This is entirely ridiculous. I have been dealing with this for WAY too long. After over a month of issues I thought for a small second that things were fixed, but no. Once agan I am gettting the ' we're sorry we're experiencing issues' message. THIS ISSUE HAS NOTHING TO DO WITH MY BOX OR WIRES OR ANYTHING ON MY END.

 

I will be seeking to downgrade to basic cable. There's is no way I'm going to continue to pay ( excessively) for something that I do not have continuous access too as I should.

New Poster

Re: Some On Demand shows freeze

This is terrible. You’ve known about this happening for weeks and haven’t done anything to fix it. The only thing you do is kick it back to the customer to tell them “their” equipment is the problem. Just terrible.
Contributor

Re: Some On Demand shows freeze

On Demand apparently has a huge issue all across the Comcast spectrum. I have had issues for well over a month now not having access AT ALL . One day it will work fine, the next  'we're sorry we're experiencing issues' prompt. Works again finally for a week, think things are golden, then BAM, it's out agan. I've had techs out, I've gotten a new box, I was sent ANOTHER new box, but got the wrong one because I'm NOT an X1 user so now I have to go ut of my way to return a box I cant even use. They seem to think that many of us aren't tech savvy enough to figure out that if something works some times but not others, it has NOTHING TO DO WITH THE EQUIPMENT.  

Admin1

Re: Some On Demand shows freeze

Hi ChristyU1 -- I can help with your On Demand issue. Please send me a PM with your name, and either phone number or account number for authentication. I'll review your account to see if I can find what might be causing your On Demand issue.


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New Poster

Re: Some On Demand shows freeze

Hi,

 

I have been watching MTV the Challenge and the past two weeks it has froze with roughly 14 minutes to go.  Even restarting the program it still happens at the same time.  It is getting rather annoying. 


@ComcastAmir wrote:

Hello all, freezing is normally caused by your equipment over heating due to the air flow being blocked or by a bad feed from the network. Can you tell me if all of the "Walking Dead" episodes freeze? Do any other content freeze on demand? 


 

New Poster

Re: Some On Demand shows freeze

I’ve been getting the freezing at the same point in cloak and dagger episode 1 after 20 minutes. Restarted show and freezes at same spot.

tonight watching cloak and dagger episode 3 keeps freezing at 55minutes, I rewind, and still freezes at 55 minutes.

ive checked all my connections and it’s all tight, but that should keep freezing at the same spot over and over.

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