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When I follow the directions to "Visit COMCASTFLORIDA.COM/ONDEMAND," nothing happens except to be shown Google search results... When I go to the On Demand page, there is no place to enter an account number or coupon code to redeem the coupon.
it works when I click the link but redirects you here.
Looks like your typing the address into the search bar not the actual url bar.
Your instructions to use the address bar & not the search bar does not work either. Is there anyone out there that has been able to access these free movie coupons?
I am having the same problem that all the other writers are having no place to put information
I tried both the web and the search why offer something that is not available as the instructions given
you should have to give us a bonus because we can't get the bonus what is your reply
One re-directed site. when I went to ComcastFlorida.com/OnDemand (as directed in the printed piece), asked for a "10-digit alpha-numeric code printed on the offer." There is a 16-digit numeric code and a coupon code, alphanumeric, which is 8-digit and will not be accepted. There is no 10-digit code of any type on the invitation card. Is Xfinity pulling a scam on us? Customer service should be re-named: Customer Confusion and Chaos.
The first web site listed does not connect. The second one asks for the "10-digit alpha-numeric code on the form". There is a 16-digit customer account number and an 8-digit coupon code ..... no 10-digit code.
Calling customer service is like talking to a tree ...... a tree that speaks with a barely-legible, English-as-a-second-language person who asks redundant and repitive questions, most with no relevance whatsoever with this issue.
After a few customer service calls, they told me that they are "...having technical problems" with the credit. Here's the only avenue to make this happen:
1. Call 800.266.2278 (800 COMCAST).
2. After several prompts .... on-demand TV ..... billing problems ... (message) .... if you still want to talk to a customer service representative, press (I think it was 4).
3. Tell them you have tried to redeem your coupon.
IF YOU HAVE NOT WATCHED A FEE-CHARGED MOVIE, do so before you call.
4. They will remove the charge for the movie on your account.
Perhaps you want to have a sack lunch with you as you will spend a long time going through all their prompts. Maybe a six-pack of beer to calm your nerves ..... or a 12-pack ........ good luck. Ever have a worst customer service than Comcast? (Only one I can think of ... Bank of America ..... Lord, help us !!!!)
WHAT'S THE DEAL, THIS IS THE SECOND COUPON YOU SENT ME AND I'M GOING CRAZY TRYING TO FIND A WAY TO USE IT. STOP,CREDIT MY ACCOUNT FOR A MOVIE YOU ARE WASTING MY TIME AND ANNOYING ME GREATLY AND IT SEEMS I'M NOT THE ONLY ONE SINCE A WHOLE CATEGORY WAS CREATED ON THE WEB FOR JUST THIS PROBLEM WITH NO ANSWER.....!!!!!! ANDREW CARDINALE
Hello , sorry your having issues with these crazy coupons but here's the link I use...Good Luck~~
Continue to have a Blessed day
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.