Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,747,188

members

74

online now

1,905,791

discussions

Back to Top

Recurring TiVo Comcast VOD failure

Regular Visitor

Recurring TiVo Comcast VOD failure

I've just scheduled my 4th truck roll to "fix" VOD to my Roamio.  On the previous 3 rolls the tech made a call to the Comcast backoffice and "fixed a rate code" on my account.  These three previous fixes lasted about 3 months each.

 

PLEASE  what number can I call and what SPECIFICALLY do I need to tell them to fix this issue without another truck roll?

 

Everything else works with Comcast and the TiVo except for Comcast VOD.

 

This problem is mentioned often, yet no one gives a helpful solution other than "I fixed your account code" or "I fixed your rate code".  Why can't you be more specific about who we can call and what we can say to get a permanent fix to this annoying Comcast/TiVo failure to work?

 

Help please,  And how do i get  a name to show instead of n/a????

 

Mike

Regular Visitor

Re: Recurring TiVo Comcast VOD failure

I need help with this exact problem...is ComcastZach or ComcastPhill out there?  Help!

Official Employee

Re: Recurring TiVo Comcast VOD failure

Hi Mike, thank you for reaching out.  I have responded to your private message.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: Recurring TiVo Comcast VOD failure

Hi rollmeaway, I apologize that you are experiencing this as well.  I will send you a private message to further assist wiht your cable card issue.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Recurring TiVo Comcast VOD failure

Can someone please reach out to me as well?  I am having the same issue and can't find a the correct number to call or any advice on how to fix this.

New Poster

Re: Recurring TiVo Comcast VOD failure

Just got my tivo bolt +.

 

My VOD does not work. I get the following error on my tivo box:

 

error: %lm-2 the locale code is tivocrd-cmc-a5p.comcast.com

 

my service is on south Florida.

 

called Comcast, they tell me is a card issue. went to their office and had it replaced. Installed now and still get the same error.

 

any suggestions anybody?

 

thanks

New Poster

Re: Recurring TiVo Comcast VOD failure

Again - why are solutions not being mentioned on the forums and everything is being done via private message?

Discussion stats
  • 6 replies
  • 528 views
  • 0 kudos
  • 6 in conversation